‘25% complain on time keeping’ – Minister Mizzi on Public Transport

[23video id="8108428" token="c64a1bdea0f147491b5c62fccae28164" width="665" height="374"] The majority of complaints against ARRIVA, 25%, involved time keeping, Minister for Transport, Joe Mizzi said today. During a press conference held following a consultation period on the public's perceived shortcomings of the public transport. Minister Mizzi explained that some 2,225 persons voiced their complaints or suggestions with regards to public transport. Highlighting the results, Minister Mizzi said that 2,225 submissions were made giving a total of 3,500 suggestions or complaints. These were classified as follows: 25% on time-keeping and capacity 23% on routes 13% on frequency of service 17% on drivers' behaviour, condition and type of buses and information and customer care 11% on bus stops and shelters 11% miscellaneous issues With regards to the issues relating to timekeeping, these were, in their vast majority related to missed trips or lack of adherence to the published schedule. Photo: Fiorella Pace